All Rackk & Ruin jewelry is handmade in our studio. Web orders made before 5pm during our open hours (Wednesday through Saturday) will ship out the next day via USPS First-Class Mail if we have the style in stock. If the jewelry style is described as "made to order" you may contact us for a turnaround time estimate. Made-to-order pieces may take up to 4 weeks to ship, although they often ship in 1-2 weeks. If you're needing your order ASAP, we recommend choosing the USPS Priority Mail option at checkout. Because we are not liable for the loss or theft of a package, we offer the option adding insurance coverage for an additional cost. Just contact us after placing your order and we can help you sort it out.
A shipment tracking number will be emailed when your order is en route. If your order is time sensitive, please contact us at email@example.com before you place the order and we will do our best to accommodate your needs!
Are you local? We encourage local customers to pick up their order in store to reduce our collective carbon footprint and to get the order more quickly. This option is available at checkout. If you would like to try on or purchase a piece at our Burlington, VT studio please contact us to see if we have the style in stock! If not, we will make one for you to try on or purchase.
Lifetime Repair Service
Our jewelry is crafted to withstand years of use, but well-loved jewelry can experience wear and tear. Repair and re-wear is a mindset that we stand by in alignment with our sustainability goals. Rackk & Ruin is happy to assist in maximizing the lifetime of your jewelry investments.
Repairs start at $10. All repairs needed due to natural wear and tear or misuse will be repaired at cost and charged to the customer. Rackk & Ruin will cover any repair costs needed due to a production defect. To request a repair, or for more information, please email us at firstname.lastname@example.org.
We are a small team and encourage customers to be fitted at their local jewelry store before ordering rings. We also offer $4 take-home ring sizers here. Ring resizing costs $40; this fee is waived for purchases over $600 and wedding bands.
Custom chain lengths or adjustments costs $20. Please note that we cannot increase the length of vintage chains, but may be able to shorten them.
To request an adjustment, please email us at email@example.com.
For any questions regarding the care and material qualities of your jewelry piece, please reference our Material Encyclopedia.
Sustainability & Ethics
Being a small, maker-owned operation, sustainability is of utmost importance when we design and produce our work. All jewelry is made in Burlington, Vermont with care and consciously sourced materials. Our operations focus on social responsibility and ethical sourcing.
Rackk & Ruin is located on Abenaki land. Social responsibility is central to our ethos, and we are committed to active anti-racism through our business partnerships, brand representation, and regular reallocations of funds. Maintaining open communication and transparency surrounding our business practices will remain a priority as we strive for equity in our communities.
Our gold is 100% recycled and does not support modern mining practices. Our gemstones are sourced from conflict-free stone provider Stuller, or are recycled from vintage jewelry.
Our packaging is entirely plastic free, and utilizes post-consumer sources wherever possible. Each jewelry box is lined with carded wool. Our envelopes are glassine, a plant-based alternative to plastic. All of these materials are biodegradable or recyclable. If you would like minimal packaging (without a note card, tissue paper, and care cards), please write this in your checkout notes.
We welcome questions or concerns at firstname.lastname@example.org.