FAQs

Web orders made before 5pm during our open hours (Wednesday through Saturday) will ship the next business day. Select pieces are made-to-order, as noted in their descriptions; please note the associated production times. The specified production time estimates when the piece will be ready to ship after you make your purchase. 

Click here for shipping insurance information and our full shipping policy.

We accept the timely return of unworn jewelry for store credit or a refund minus a small restocking fee. There are a few exceptions, such as apothecary items and custom jewelry.

Please familiarize yourself with our full return policy here.

Our jewelry is crafted to withstand years of use, but well-loved jewelry can experience wear and tear. Repair and re-wear is a mindset that we stand by in alignment with our sustainability goals. Rackk & Ruin is happy to assist in maximizing the lifetime of your jewelry investments, and offering discounted replacements when necessary.

Repairs start at $10. All repairs needed due to natural wear and tear or misuse will be repaired at cost and charged to the customer. Rackk & Ruin will cover any repair costs needed due to a production defect within six months.

To begin a repair, click here.

R&R Sourced refers to pieces that we don't manufacture in our studio, but are instead sourced from other reputable USA-based jewelry suppliers. We stand by the quality and craftsmanship of these pieces, and they are eligible for our lifetime repair service just like our studio-made jewelry.

We are a very small team, and this allows us to expand our offerings at a great price point for our customers. We are always transparent about our supply practices, so please email us if you have any questions!

We are a small team and encourage customers to be fitted at our studio (or their local jewelry store) before ordering rings. We also offer $4 take-home ring sizers here. Ring resizing costs $40-70; this fee is waived for purchases over $600 and wedding bands.

Custom chain lengths or adjustments costs $20. Please note that we cannot increase the length of vintage chains, but may be able to shorten them. 

To request an adjustment, please email us at studio@rackkandruin.com.

For any questions regarding the care and material qualities of your jewelry piece, please reference our Material Encyclopedia.