We want you to enjoy your Rackk & Ruin pieces for as long as possible, and are happy to help extend the life of your jewelry. To begin the repair process, please review and select the appropriate repair and follow the usual checkout procedure.
Please drop off your pieces during open studio hours, or mail them to us at 270 Pine St, Suite 3, Burlington VT 05401. In your shipment, please include any pendants for chain repairs as well as your repair order number. Please only ship your jewelry in secure boxes or padded mailers; extra care should be taken packaging chains to avoid tangling. Include any other repair notes during checkout.
We will send a receipt confirmation when we receive your return.
If you have a repair inquiry that falls outside of these options or have any other questions, email us at firstname.lastname@example.org.