Custom Project Policy

Thank you for your interest in embarking on a custom design with our studio! The payment of a deposit allows us to begin your project and shall be deemed as acceptance of the following terms. If you have any questions about these expectations, please let us know.

_____

Any estimates given are based on the current design plan and can fluctuate based on the gold market as well as design changes. We will do our best to update you on known price changes as the project progresses.

The deposit covers one round of design revisions; additional rounds of revisions may necessitate a second deposit to cover added costs.

Estimated production times are not guaranteed. We will notify you if any unexpected delays occur. 

Deposits are applied towards the final project balance. The deposit is not refundable. Custom projects are not eligible for return.

If diamonds or gemstones are provided by the client, please note that they are not insured by Rackk & Ruin. Stones can sustain damage during setting. We will do our best to advise you of the risks for your individual stone. We encourage the client to insure their materials properly before bringing them to our studio. For appraisals, we recommend the Vermont Gem Lab.

All designs are the property of Rackk & Ruin and may be used again, in part or in full.