Free first class shipping on domestic orders over $125

Policies & FAQ


Shipping

Rackk & Ruin jewelry is handmade in our studio and will ship within 4-10 business days via USPS First-Class Mail, unless otherwise marked in the product description as made to order. Made to order pieces may take up to 4 weeks to ship, although we can often ship sooner. If you're needing your order ASAP, we recommend choosing the USPS Priority Mail option at checkout. Because we are not liable for the loss or theft of a package, we offer the option adding insurance coverage for an additional cost. Just contact us after placing your order and we can help you sort it out.

A shipment tracking number will be emailed when your order is en route. If your order is time sensitive, please contact us at studio@rackkandruin.com before you place the order and we will do our best to accommodate your needs!

Are you local? We encourage local customers to pick up their order in store to reduce our collective carbon footprint and to get the order more quickly. This option is available at checkout. If you would like to try on or purchase a piece at our Burlington, VT studio please contact us to see if we have the style in stock! If not, we will make one for you to try on or purchase.

 

International Shipping

International orders are shipped via USPS First Class International. Please note that international delivery time ranges from 3-6 weeks (this may be increased with longer customs processes during Covid-19) and accurate tracking is not available. We are not responsible for packages taking longer than average nor are we for packages lost in transit. We are not responsible for any international import taxes or customs charges.

 

 Exchange Policy

Of course we hope you love your new Rackk & Ruin piece, but if for any reason you do not, we are happy to process returns within 10 days of your order's arrival (or 7 days from purchase at our Burlington, VT shop) for store credit or exchange. Please note that we cannot cover return shipping costs, or refund original shipping costs. Returned jewelry must be unworn and in original jewelry pouch/gift box. 

Custom pieces, sale items, and apothecary items (such as candles and fragrances) are final sale.

Send us an email to arrange a return

 

Jewelry Care

For any questions regarding the care and material qualities of your jewelry piece, please reference our Material Encyclopedia.

 

 Repairs

Our jewelry is crafted to last through years of wear. If, however, your piece happens to break, please refer to our Repair Request order form. For repair inquiries not included in this order form, or to purchase a single replacement earring, please email us at studio@rackkandruin.com. We are eager to assist in prolonging the life of your jewelry!

 

Sustainability & Ethics

Being a small, maker-owned operation, sustainability is of utmost importance when we design and produce our work. All jewelry is made in Burlington, Vermont with care and consciously sourced materials. Our operations focus on social responsibility and ethical sourcing, and the majority of the metals we use are recycled. 100% of our gold is recycled and does not support current mining practices. We make every effort to buy stones from their source and support reputable conflict-free stone providers like Stuller

Our plastic-free packaging consists of natural materials, and utilizes recycled sources anywhere possible. Each jewelry box is lined with carded wool. Our envelopes are glassine, a water resistant alternative to plastic. All of these materials are biodegradable or recyclable.

If you would like minimal packaging (without a note card, tissue paper, and care cards), please write this in your checkout notes!