FAQ


Jewelry Care and Material Information

For any questions regarding the care and material qualities of your jewelry piece, please reference our Material Encyclopedia.

 

Repairs

Our jewelry is crafted to last through years of wear. If, however, your piece happens to need a repair within the first year, we are here to help - free of charge. You may bring the piece by our studio, or mail it in for repair (we will cover the cost of shipping the repaired piece back to you). 

Beyond a year we are happy to evaluate the individual case and assess the damage. From there we will estimate repair costs or, dependent on the case, fix it free of charge.

We want you to love and be able to wear your R&R jewelry, so please reach out with any questions regarding repair.

 

Sustainability

Being a small maker operation, sustainability is a priority when making and selling our work. All jewelry is made in Burlington, Vermont with care and consciously sourced materials. 

Our operations focus on social responsibility and ethical sourcing and the large majority of our metals are recycled. All of our gold is recycled and does not support current mining practices. We make every effort to buy stones from their source and support reputable conflict-free stone providers like Stuller. 

In sending you your new piece of R&R jewelry, we use plastic-free packaging made of natural and recycled materials. Each box is lined with carded wool and our Fine Collection pieces are delivered in a reusable velvet-lined wooden box made from pine harvested from a managed forest in Costa Rica.

 

Shipping

Most Rackk & Ruin jewelry is made to order and shipped within 7-10 business days (unless otherwise noted) via USPS Priority Mail. Shipping rates depend on package weight and destination. A shipment tracking number will be emailed when your order is en route. If your order is time sensitive, please contact: hello@rackkandruin.com and we do our best to accommodate your needs! 

Are you local? If you would like to try on or purchase a piece at our Burlington, VT studio please contact us to see if we have the style in stock! If not, we will make one for you to try on or purchase. 

 

International Shipping

International orders are shipped via USPS First Class International. Please note that international delivery time ranges from 3-6 weeks and accurate tracking is not available. We are not responsible for packages taking longer than average nor are we for packages lost in transit. We are not responsible for any international import taxes or customs charges.

 

Jewelry Returns

Of course we hope you to love your new jewelry, but if for any reason you do not, we are happy to accept returns within 10 days of your order's arrival (or 7 days from purchase at our Burlington, VT shop) for store credit or exchange. Please note that we cannot refund the original shipping costs and returned jewelry must be unworn. 

Send us an email to arrange a return

*Custom pieces and sale items are final sale*

 

Vintage Returns

Unfortunately, we cannot accept returns on vintage. We want you to be happy with the pieces you buy, so we try to be explicit about the size and condition of each item. If, however, your vintage arrives with damage not noted in the description we will honor a return.