Hi Eva,
We’re very sorry that you had a poor experience.
Your package was not delivered because it went unclaimed at your local post office, and was returned to sender. The package took a while to make its way back to our studio from France. Once we received it, we immediately sent you a replacement using a faster carrier. I’m happy to confirm that they were delivered in time for your wedding weekend!
In cases where packages are actually lost in transit, insurance claims take only about a week to process. Additionally, we now only use UPS and DHL for international shipments, which offer more timely deliveries than the service used for your order.
We apologize for your experience and hope for the chance to give you a better one in the future! We’ve sent a discount code your way in case you’d like to try out our jewelry again.